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Slomins Security Reviews – Summary:
Pros –> No upfront cost for security system.
Cons –> Installation by technicians only.
The Slomins standard home security system includes the usual equipment and services such as home monitoring. Professionals provide consultation for and installation of all systems. Slomins was founded in 1923, and began offering home security products and services in 1981. Currently, Slomins is ranked in the top ten in the country by number of customers.
Slomins Security Reviews – Devices:
Each of the security packages offered by Slomins are tailored to the needs of each customer’s home. However, the most touted promotion is the free home security system in exchange for signing a 5-year contract. Most security providers do not use this structure because it offloads too much cost into a monthly payment structure. Instead, security systems are usually paid for upfront, with services like monitoring placed on a monthly payment play, often cancelable any time. Slomins does not offer cancellation without first paying off the security system. However, for customers with no money up-front, purchasing a security system on credit may be the best option.
Standard package devices offered by Slomins include lawn sign and window decals, inside sirens, hardwired security control panels, three door sensors, a motion detector, hard wired video camera, and a control panel keypad. Extras provided standard by Slomins include a battery backup for devices, a telephone jack, pager feature on control panels, telephone seizure and one-year warranty.
Slomins Security Reviews – Monitoring:
Slomins performs monitoring in-house at its UL-approved central station, staffed year-round by highly trained dispatchers. Slomins provides monitoring for all types of home emergencies including intrusion, fire or carbon monoxide, as well as flood and freeze. Home monitoring ensures someone is always ready to dispatch proper emergency services, particularly when a homeowner is unable to call for help or when an intruder is not deterred by the security system. Also, unlike some other providers of home security monitoring, Slomins does not outsource any part of its monitoring services.
Slomins Reviews – Support:
Professional technicians perform installation of security systems by Slomins. Although this could be a clear con for some Slomins customers, for many it’s also helpful because they want reassurance that their security system is functioning properly.
Regarding customer service, customer testimonials indicate Slomins provides has some issues. Representatives are slow to respond, and in general not very versatile in solving a customer problem. Products, according to the BBB, are the greatest source of complaints for Slomins, due to regular failure of parts and batteries. Repair services, in addition, are stretched thin and thus their services may take weeks.
Another common concern focuses on the 5-year agreement offered by Slomins. The term length is so long that if a customer does not like the service, or has to move, a cancellation fee is assessed depending on the number of years remaining on the contract, usually above $1,000. Most security companies require a 1-3 year contract, or no contract at all.