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Monitronics Security Reviews – Summary:
Pros -> Low cost systems due to breadth of available equipment
Cons -> The company only distributes through local authorized dealers
The security provider Monitronics has nearly twenty years experience in residential security, founded in 1994 in Dallas, Texas. Monitronics uses cellular monitoring technology created by Alarm.com to provide its customers interactive service. The company claims the following to differentiate itself from competitors: response times under thirty seconds on average, a lifetime service guarantee while under contract, and 97% of calls to customer support handled without requiring a second call.
Monitronics Security Reviews – Devices:
Monitronics constructs its home security package based on the needs of either single families, seniors and families with children. The vast majority of home security providers do not categorize based on family type, but instead offer basic packages which can be enhanced to suit any type of family. Of course, Monitronics home security packages can be customized as well. Homeowners simply consult their local Monitronics authorized seller to receive a free home security consultation, during which qualified staff of Monitronics will suggest appropriate security devices. The downside to authorized dealers is that pricing, service and products may vary from location to location. Each is a franchise and prepares its own contracts, Monitronics does not set universal rules from its corporate headquarters.
Monitronics Security Reviews – Monitoring:
Monitronics currently has a customer base of 700,000, the security systems of which many are monitored by the company 24/7 year-round. Monitronics uses two-way voice control panels in its security systems to ensure people inside a home during an emergency can communicate with the staff at Monitronics’ secure central station.
Monitronics Reviews – Support:
Unfortunately Monitronics has received complaints about its support due to its structure of authorized dealers. Customers are entirely dependent upon their authorized dealers for support and service. The main telephone line for Monitronics is in fact primarily for new customers needing to speed to salespeople. Most security provider competitors do not use a network of authorized dealers. Another aspect of consistency in the security industry has to do with moving. Customers will move, and a national security company should be able to accommodate such moves; many, in fact, provide free relocation services to their customers as a convenience and thank you for loyalty. As a result, when customers of Monitronics want to move they may be subject to different contractual obligations at their new residence if it takes them out of range of their current local authorized Monitronics dealer. In an attempt to balance this possible problem for customers, the company does offer free installation and activation, as well as twenty-five percent off all upgrades at the new residence.