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AFA Protective Systems Reviews – Summary:
Pros –> Longstanding, established reputation.
Cons –> Most of country is covered by contractors, lack of website information regarding devices and pricing.
Using the telegraph to send signals, AFA Protective Systems was the first Central Station fire alarm company, according to its website, established in 1873. Since its inception it has proved a leader in the security industry. Their company structure places Direct AFA Service Areas in every state along the east coast, while the remainder of the country is serviced by a National Contractor Network. For some customers this may pose a problem because prices, promotions and products tend to vary by location when contractors distribute offerings by security providers.
AFA Protective Systems Reviews – Devices:
Unfortunately the information regarding devices used by AFA Protective Services is unsubstantial. In general, the company offers the standard equipment for intrusion protection including panic alarms, medical alerts, outdoor perimeter protection, smoke detectors, carbon monoxide and gas detectors, as well as environmental safety devices like flood and freeze sensors. AFA also offers video surveillance systems complete with indoor, outdoor, stationary or pan-tilt surveillance cameras, as well as wireless options.
AFA Protective Systems Reviews – Services:
The services portion of the AFA Protective Services website is much more substantial than the portion on residential security devices. A unique aspect of AFA’s monitoring services include video verification, which not all security providers offer. An end user like the homeowner can make the verifications, but the more useful and comprehensive solution involves an operator confirming the presence of an intruder or otherwise unwanted visitor.
Furthermore, AFA’s central monitoring station stands out with 135 years of uninterrupted service and multiple secondary monitoring stations, providing the redundancy necessary for the guarantee of uninterrupted service. Services provided by the central monitoring station include the notification of an alarm event via email, phone or fax; secure internet accessibility for customers to access their accounts; easy on and off of test status, to prevent a false alarm while testing a security system; as well as anytime technical assistance by central station operators. AFA also offers Honeywell Total Connect, which provides homeowners accessibility to their security system from any internet accessible device. Functions include email notifications for activity in a home, including the opening of doors, medicine cabinets, gun cases and more; as well as total control — or connectivity — over every automated aspect of one’s home.
AFA Protective Systems Reviews – Support:
AFA’s “My AFA” portion of its website, as it says, is dedicated solely to the customer. From this page customers can pay their bills, manage their central station accounts, request repair service and register a new user. AFA has a separate service and sales line on their website, as well as an information email address and contact form. Unfortunately AFA does not provide any user manuals online, though this is to be expected since the company stresses its repair service, which increases the cost to the consumer without listing any pricing regarding services or warranty options. However, AFA does have an extremely extensive FAQ while most security companies usually have ten or less questions and answers.